Facebook buys Kustomer for $ 1B – TechCrunch


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Facebook makes a billion-dollar purchase, learns more about Twitter’s Clubhouse-style feature and Modern requests an emergency permit for its COVID-19 vaccine. This is your Daily Crunch for November 30, 2020.

A great story: Facebook buys Customer for $ 1B

Kustomer says it can give customer service teams better data and a more unified view of the people they are interacting with. So with this acquisition, Facebook can improve its offerings for companies that have a presence (in some cases, their primary digital presence) on the social network.

The terms of the agreement were not disclosed, however TechCrunch has confirmed it that the price of the deal was about $ 1 billion.

Facebook isn’t the only social media company that makes purchases to improve its customer service functions. Earlier this month, Snap bought Voca.ai, a startup that creates AI-based voice agents for call centers.

The tech giants

Alphabet’s DeepMind gains new milestone in predicting AI-based protein structure – The advancement of DeepMind’s AlphaFold capabilities could lead to a significant leap forward in areas such as our understanding of the disease, as well as future drug discovery and development.

Twitter’s Audio Spaces test includes transcripts, speaker controls and signaling features – Earlier this month, Twitter announced that it would soon begin testing its own rival Clubhouse, called Audio Spaces.

With an eye for what’s to come, former operator and VC Josh Elman joins Apple – Elman said it will focus on the company’s App Store and help “customers discover the best apps for them”.

Startups, financing and venture capital

HungryPanda raises $ 70M for food delivery app for overseas Chinese consumers – HungryPanda makes a Mandarin language app aimed specifically at Chinese consumers outside of China.

Materialize $ 40M investment score for SQL streaming database – CEO Arjun Narayan told us that every company needs to be a real-time company, and that we need a streaming database to make that happen.

Curio Wellness Launches $ 30M Fund to Help Women and Minorities Own a Cannabis Dispensary – The new fund, started by medical cannabis company Curio Wellness, based in Maryland, aims to help underserved entrepreneurs enter the cannabis market.

Tips and analysis from Extra Crunch

DoorDash aims to add $ 11B to its valuation during the public offering – The delivery platform gave a range of $ 75 to $ 85 per share.

Strike first, strike hard, no mercy: How emerging managers can win – Fika Ventures investors argue that “Cobra Kai” offers valuable lessons for VC.

The road to smart city infrastructure begins with research – The right technology can change any city, but we need to understand its impacts.

(Extra Crunch is our membership program, which aims to democratize information about startups. And until November 30 – it’s today! – you can get 25% off for an annual membership.)

Everything else

Modern claims 94% effectiveness for COVID-19 vaccine, will apply to the FDA for emergency use authorization today – If the permit is granted, Moderna will be able to provide it to high-risk individuals such as front-line health workers.

FCC President Ajit Pai will step down to take over the Biden administration – Pai’s mandate has been controversial.

Original Content Podcast: Don’t watch Netflix ‘Holidate’ with your parents – But if you avoid parental clumsiness, it’s a perfectly suited holiday-themed romantic comedy.

The Daily Crunch is TechCrunch’s summary of our biggest and most important stories. If you want to receive this in your inbox every day around 3pm Pacific, you can wrinkle here.


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